Cancellation & Security Deposit Policy
Effective from July 2026
Cancellation Policy
Free Cancellation
Cancel up to 14 days before check-in for a full refund. No questions asked. The security deposit hold, if any, is released immediately.
Partial Refund
Cancel 7 to 14 days before check-in and receive a 50% refund of the accommodation charge. The security deposit hold is released in full.
No Refund
Bookings cancelled less than 7 days before check-in are non-refundable. The security deposit hold is still released if no damage claim is filed.
Security Deposit
What is it?
A security deposit is a card hold — not a charge. We authorise your card for a fixed amount per booking (stated on the property page) but no money is taken unless a verified damage claim is filed after your stay.
When is it released?
If our operator confirms your apartment is in good condition after checkout, the hold is released immediately. It is automatically released within 7 days of checkout regardless — you don’t need to do anything.
What if there is damage?
If damage is reported, we’ll provide photographic evidence and an itemised estimate. You have 7 days to dispute the claim. Only the approved amount is captured — the remainder stays with you.
Booking Rules
14-day advance: All bookings must be made at least 14 days before check-in. This ensures we have time to prepare the apartment and complete pre-arrival inspections.
Minimum stay: 2 nights minimum on all properties.
Check-in: From 2:00 PM on your arrival date.
Check-out: By 11:00 AM. Late checkout (until 6:00 PM) is available on select properties at an additional fee.
CheckinBliss is operated by Lyxio Curtis Ltd, a UK-registered company. Company number SC863027.